FAQs

Processing & Shipping

  • NATIONAL (AUSTRALIA ONLY)

    We’re located in Australia which means for domestic orders we’ll aim to process and dispatch your Phallus Picasso Painting Kits within 2-7 business days, depending on order size.

    Once your order is dispatched you’ll receive a shipping confirmation email and tracking number. Your order should arrive within 2 - 8 business days, depending on your location and shipping method selected.

    INTERNATIONAL (REST OF THE WORLD)

    Standard and Express international shipping options are available.

    For a custom shipping quote tailored to your location, order size, and delivery timeframe, please contact us.

  • Absolutely! Just select this shipping method as you checkout.

  • Don’t worry, diamonds form under pressure babe. If you’ve left event planning till the last minute just contact us specifying your event date, order quantity and location and we’ll get back to you ASAP.

    We offer various courier options, including same/next day delivery. Note: Availability is determined on a case-by-case basis and must be arranged through direct contact with us.

    Email siena@thephalluspicasso.com.au or reach out via Facebook and Instagram

International Orders

  • We ship worldwide, so you can enjoy our cheeky activity kits no matter where you are.

    Standard and express shipping international options can be arranged by reaching out to us directly.

  • For international orders (outside Australia), your local customs office may apply duties and taxes upon your order's arrival. You will be contacted for payment arrangements.

    To estimate these charges, use a customs calculator or contact your customs office.

  • All prices on our website (including at checkout) are listed in Australian Dollars (AUD).

    If you’re shopping from outside Australia, your bank or card provider will convert the total into your local currency when you pay. The final amount may vary slightly based on exchange rates or bank fees.

    Want to check the cost in your currency? Use this converter: wise.com/au/currency-converter

Returns & Exchanges

  • We know you're going to love our cheeky activity kits, and we pride ourselves on the quality and workmanship of our figurines.

    But just in case you have any concerns please let us fill you in on our no-nonsense return policy. Returns and exchanges are not accepted, and all sales are final. Refunds will not be given for change of mind.

    However, if by some chance you have received damaged or faulty items, please reach out to us within 14 days of receiving your order so we can assess this further.

    Please email us at thephalluspicasso@outlook.com or reach out via Facebook and Instagram

Bulk Orders

  • Our kits cater to events of all sizes. For orders over 20+ it’s best to get in touch directly to arrange a discounted price.

    Email siena@thephalluspicasso.com.au and make sure you’re following us on Facebook and Instagram for bonus points!

STILL NEED HELP?

Email siena@thephalluspicasso.com.au or reach out via Facebook and Instagram